In hospitality environments, the guest experience depends on mobile performance
Hotels and hospitality venues increasingly depend on reliable mobile performance as guests use smartphones for communication, entertainment and digital services during their stay.
Indoor mobile infrastructure provides 4G and 5G coverage inside hotels and hospitality environments, also known as in-building mobile coverage, ensuring reliable service across guest rooms, lobbies, restaurants and conference spaces.
Relevant for:
Asset managers of attractive hospitality buildings
Developers planning new hospitality projects
Owners refurbishing legacy hospitality assets
Operators & tenants of flexible hospitality assets
Installed
Technology
Owner
Size
Digital check-in and access
Mobile booking confirmations, digital room keys and contactless services must function instantly on arrival and throughout the stay.
Social sharing and real-time engagement
Dining, events and travel experiences are shared live. Guests expect to upload, stream and connect without friction.
Mobile payments and reservations
Digital menus, mobile wallets and reservation systems depend on consistent performance across the entire venue.
Business and event connectivity
Conference guests and business travellers rely on secure mobile access for calls, collaboration and presentations.
Staff coordination and service delivery
Front-of-house teams, kitchen staff, housekeeping and maintenance rely on real-time mobile communication to deliver efficient service.
Security and emergency communication
Guests and staff must be able to communicate instantly across the entire property, including basements, kitchens, lifts and parking levels.
“Reliable indoor mobile coverage is no longer a bonus.
It’s a prerequisite for us when choosing next restaurant space.”
Hospitality asset performance depends on indoor mobile infrastructure
In hospitality, connectivity failures appear immediately in reviews, ratings and repeat bookings.
Reliable mobile performance directly influences guest satisfaction and online reviews.
94% of hotel guests consider reliable mobile connectivity essential to their stay.
Hospitality Technology
70% report that phone signal strength impacts their overall satisfaction and the reviews they leave.
Hospitality Net
Younger travellers increasingly prioritise mobile speed and digital access when selecting accommodation and venues.
Oracle Hospitality & Skift
Multi-operator support ensures every guest stays connected regardless of provider.
Shared digital infrastructure can reduce energy consumption by up to 80% compared to legacy analogue systems.
Ericsson
Our future-ready indoor mobile infrastructure for hospitality venues
Proptivity delivers fully shared indoor small cell infrastructure designed for premium hospitality environments.
A fully digital signal path from operator to user for consistent high performance
Fan-less antennas that operate silently in premium hospitality environments
Compact, minimalistic hardware designed to blend into modern interiors
Up to 80% lower energy use compared to legacy indoor systems
One agreement enabling all mobile operators in the building
Full design, installation and 24/7 operation under one accountable partner
Frequently asked questions about indoor mobile infrastructure in Hotels & Hospitality
Future-proof your hospitality venue
See what a future-proof infoor mobile infrastructure could look like in your property